AI SOLUTIONS ENGINEER Β· 19 YRS TELECOM

Anton Pikalov

I design and ship AI products, backed by 19 years supporting the telecom platforms behind Europe's largest mobile operators.

DisciplineFault-tolerant distributed messaging & LLM triage
LocationValencia, Spain
Core Engineering Focus
Fault-Tolerant AI IntakeDeterministic Test HarnessesMulti-Tenant Messaging (TG/WA)Automated Triage & Ticketing
System Sequence ArchitectureLive Handoff
A repair request moving through TenantDeskA tenant reports a leak in Spanish. The bot asks the model to classify it, gets back plumbing and urgent, and opens a case in Chatwoot with the photo and address. The agent is notified, books a plumber, and the reply returns to the tenant in Spanish.TenantBotAI modelChatwootAgentβ€œFuga en la cocina”Classify and triagePlumbing, urgentOpen case with photo and addressNew urgent casePlumber at 10:00Agent replyReply in Spanish
A repair request, drawn the way telecom engineers draw call flows.Message between systemsThe AI model decides

Selected work

TenantDesk

A help desk for rental agencies. An AI bot takes tenants' repair requests on Telegram and WhatsApp, sorts them by urgency, and hands them to agents in 12 languages.

Tests
~3,870 across unit, integration, dashboard, security and simulated-tenant suites
Languages
12
Also runs
an autonomous blog-writing agent
A tenant conversation in Chatwoot

TallerDesk

A booking assistant for car repair workshops in Spain. An AI bot takes the customer's problem on Telegram or WhatsApp, checks real capacity, and books the job straight onto the owner's board. Every garage also gets its own online booking page, so car owners can pick a slot themselves. Live as a public demo garage.

Tests
147 across the dashboard (102) and bot-flow (45) suites
Languages
Spanish and English, switchable in the dashboard
The workshop's kanban board

Also built

Landscape planner

In use

A drag-and-drop plan of a house plot. It measures clearances to the boundary, the nearest object and a power-line zone as you move things, then writes a structured prompt so an AI can review the layout.

React, Vite. Personal tool, in use.

Trader

In testing

A Claude Code agent that runs scheduled market routines, keeps its own memory files, and has to pass hard risk rules before it can suggest a trade. It stays read-only while its judgement is tested.

Claude Code, shell, Python. In testing.

Before AI

SCANUM

A drone survey company I co-founded. We benchmarked open-source photogrammetry tools per phase and staged the winners into a bash-scripted pipeline, turning aerial photos into a huge-resolution orthophoto, a dense point cloud locked to the site's real-world coordinates, and, when a sale called for it, a textured 3D view of the plot.

Company total, to date β€” pipelines and roads
More than 100 km of pipelines, hundreds of km of roads
Company total, to date β€” bridges and irrigation
Dozens of bridges, more than 15,000 ha of irrigation
Georeferencing precision
About 3 mm, tied to fixed ground control points
An orthophoto mosaic of a survey site

Career

  1. 2026

    Building AI products with Claude

    TenantDesk, TallerDesk, a floor planner, a landscape planner and a trading agent, designed, tested and shipped in my own time.

  2. 2024–now

    Technical Manager, HCLTech

    Same telecom platform support work, after HCLTech took over HPE's business in December 2024. My continuous service dates from April 2007.

  3. 2018–2019

    Co-founder, developer, SCANUM

    Drone photogrammetry for engineering surveys, built with a co-founder.

  4. 2007–2024

    Field Technical Support Consultant, Hewlett Packard Enterprise

    Support engineer for OpenCall intelligent-network platforms β€” SS7 and SIGTRAN, CAMEL, MAP, DIAMETER, SIP β€” for operators including Deutsche Telekom, O2 UK, Telecom Italia and Telia. The first three years were delivery, installing systems across Europe and West Africa with heavy travel. I taught internal courses to HPE engineers in Italy and Romania.

  5. 2004–2007

    Field support engineer, New Systems Telecom

    Commissioned switching, transport and IP equipment for the two largest Russian mobile operators. Travelled to more than 20 Russian cities.

  6. 1997–2004

    PC and network technician, technical writer, sales

    Started as a PC and network technician, then moved into technical writing and sales. CCNA in 2003–2004.

Get in touch

Architecture Discussions & Direct Inquiries

I build AI-driven software and tools for the engineering problems in front of me. Write to me at anton.pikalov@gmail.com or find me on LinkedIn.

Engineering focus: Hardening agent intake, multi-channel customer workflows, deterministic evaluations.